> For the complete documentation index, see [llms.txt](https://docs.finops.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.finops.softwareone.com/help-and-support/contact-support.md).

# Contact support

If you experience an issue with FinOps for Cloud, you can contact Platform Support.

Our support team is here to assist you with any technical issues and troubleshoot errors you may encounter while using FinOps for Cloud.

### Describe your issue <a href="#describing-your-issue" id="describing-your-issue"></a>

When contacting us, we recommend that you provide as much detail as possible, including:

* The date and time when the issue started.
* The number of people affected by the issue.
* Your expected outcome.
* Your organization ID (available on the [Settings](/system/settings.md) page).
* If applicable, a screenshot or screen recording of the error message.

### Contact Platform Support <a href="#contacting-marketplace-platform-support" id="contacting-marketplace-platform-support"></a>

Platform Support is available Monday to Friday, from 05:30 to 19:30 UTC.&#x20;

To create a support case:

1. [Sign in to your Marketplace account](https://portal.platform.softwareone.com/).
2. Select the help icon <i class="fa-circle-question">:circle-question:</i> in the header, then choose **Need help**.
3. In the guided **Add case** flow:
   1. If you are prompted to select an issue, select **Platform Support**, then select **Next**. If the flow opens at **Help resources**, review the suggested resources. If you still need assistance, select **Next**.
   2. Enter a description of your issue, then select **Add**.

Your case is submitted, and you can view it on the [Cases](https://docs.platform.softwareone.com/modules-and-features/helpdesk/cases) page in SoftwareOne Marketplace.

Alternatively, you can contact Platform Support at <platform-support@softwareone.com>

We aim to acknowledge all support cases on the same business day they are submitted, within our core business hours. Response time may vary during busy periods.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.finops.softwareone.com/help-and-support/contact-support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.