Contact Support
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The Marketplace Platform support is here to assist you if you have questions about FinOps for Cloud, including your account, and ordering and managing your subscriptions.
There are two ways to contact Marketplace Platform support.
You can reach out to us via email at marketplace-support@softwareone.com or by creating a ticket through your account. To ensure we can assist you effectively, please write to us in English.
To create a support ticket from your account:
Select the Help icon in the header and then select Support.
On the Help and Support page, select Submit a Ticket.
Fill out the form according to your issue. Optionally, choose Select files to upload documentation that might help us understand and resolve your problem quickly.
Select Send.
A confirmation message is displayed stating that your ticket has been created. If the Send button is unavailable, make sure you've entered the required information.
