Contact support

If you experience an issue with FinOps for Cloud, you can contact Marketplace Platform Support.

Our support team is here to assist you with any technical issues and troubleshoot errors you may encounter while using FinOps for Cloud.

Describe your issue

When contacting us, we recommend that you provide as much detail as possible, including:

• The date and time when the issue started.

• The number of people affected by the issue.

• Your expected outcome.

• Your organization ID (available on the Settings page).

• If applicable, a screenshot or screen recording of the error message.

Contact Marketplace Platform Support

Marketplace Platform Support is available Monday to Friday, from 05:30 to 19:30 UTC.

To create a support case:

1. Sign in to your Marketplace account.

2. Select the help icon in the header, then choose Need help.

3. In the guided Add case flow:

   1. If you are prompted to select an issue, select Platform Support, then select Next. If the flow opens at Help resources, continue to the next step.

   2. Review the suggested resources, including documentation. If you still need assistance, select Next.

   3. Enter a description of your issue, then select Add.

Your case is submitted to Marketplace Platform Support. You can view and track your case on the Cases page in the Marketplace.

Alternatively, you can contact Marketplace Platform Support by email at [e-mail]

We aim to acknowledge all support cases on the same day as they are submitted, within our core business hours. However, the response time may vary during busy periods.