> For the complete documentation index, see [llms.txt](https://docs.finops.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.finops.softwareone.com/help-and-support/contact-support.md).

# Contact Support

If you experience an issue with FinOps for Cloud, you can contact Marketplace Platform Support.

Our support team is here to assist you with any technical issues and troubleshoot errors you may encounter while using FinOps for Cloud.

### Describing your issue <a href="#describing-your-issue" id="describing-your-issue"></a>

When contacting us, we recommend that you provide as much detail as possible, including:

* The date and time when the issue started.
* The number of people affected by the issue.
* Your expected outcome.
* Your organization ID (available on the [Settings](/system/settings.md) page).
* If applicable, a screenshot or screen recording of the error message.

### Contacting Marketplace Platform Support <a href="#contacting-marketplace-platform-support" id="contacting-marketplace-platform-support"></a>

Marketplace Platform Support is available Monday to Friday, from 05:30 to 19:30 UTC.&#x20;

To create a support case:

1. [Sign in to your Marketplace account](https://portal.platform.softwareone.com/).
2. Select the help icon <i class="fa-circle-question">:circle-question:</i> in the header, then choose **Need help**.
3. In the guided **Add case** flow:
   1. If you are prompted to select an issue, select **Platform Support**, then select **Next**. If the flow opens at **Help resources**, continue to the next step.
   2. Review the suggested resources, including documentation. If you still need assistance, select **Next**.
   3. Enter a description of your issue, then select **Add**.

Your case is submitted to Marketplace Platform Support. You can view and track your case on the [Cases](https://docs.platform.softwareone.com/modules-and-features/helpdesk/cases) page in the Marketplace.

Alternatively, you can contact Marketplace Platform Support by email at <marketplace-support@softwareone.com>

We aim to acknowledge all support cases on the same day as they are submitted, within our core business hours. However, the response time may vary during busy periods.


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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```

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